Returns

Teal Return Policy

Eligible items post-marked within 7 days of receipt may be returned for a FULL REFUND. Items postmarked within 8-14 days of receipt may be returned for an online store credit in the form of an e-gift card. Your gift card number will be emailed to the email you provided at checkout (please check your spam). 

HOLIDAY RETURN POLICY:
Please note that our holiday return policy varies from our regular return policy. Items purchased between Friday, November 24 and Monday, December 24 may be returned within 7 days of receipt for a FULL REFUND. Items returned outside of the 7 day window can be returned until January 5, 2018 for a STORE CREDIT. We will not accept any holiday returns or exchanges after that date. Gift cards are excluded from return. 

REGULAR RETURN POLICY: 

• Any full-priced merchandise that has not been washed, worn, or altered and still has its original price tag can qualify for store credit returns.

• Items postmarked within 7 days of receipt can be returned for full refund

• Items postmarked within 14 days of receipt can be returned for store credit

• The following items are FINAL SALE:
 - Jewelry
 - Accessories (hats, scarves, purses, etc.)
 - Items Marked with FINAL SALE
 - Items purchased with or without a discount code that are 50% off or more unless otherwise noted

• Shoes must be returned in unworn, pristine condition and in their original shoe box. Please mail your shoe box back inside another box to insure they arrive undamaged.


DEFECTIVE ITEMS

• If you believe you have received a defective item or incorrect merchandise, contact us at support@shopteal.com within 3 days of delivery and provide a photo of the defect. All damages must be reported prior to wearing the garment and with all tags still attached. NO EXCEPTIONS.

 

PLEASE NOTE

• Teal reserves the right to determine eligibility for returns and to update this policy at any time.

• Teal is not responsible for any return packages that are lost or damaged. We recommend you mail your return with a tracking number for your records.

• Any shipping fees associated with mailing back a return (unless its a damaged or incorrect item), are the customer's responsibility.

• Any items received after the 14 day return window or that do not fit our return policy guidelines will not be accepted and will be mailed back to you at your expense.

 

HOW TO SEND BACK A RETURN

• Please include your original order form with your purchase. 

• Package up your return with the return form and mail it back to the following address:

Teal Returns
83C Vincent Drive #102
Mt. Pleasant, SC 29464

Teal is not responsible for any return packages that are lost or damaged. We recommend you mail your return with a tracking number for your records.

• Please allow up to 5 business days after your package has been delivered to us for your return to be processed and your store credit to be emailed. 

Size Guide

Measuring Tips

Bust: Measure the fullest part of your bust and make sure the measuring tape fits comfortably.
Waist: Make sure the measuring tape fits comfortably around the narrowest part of your waist.
Hips: Place the measuring tape below your waist and above your thigh. Make sure the tape fits comfortably around your body.

Size Guide

Jean Conversion Chart

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